Shipping Policy

Shipping Policy

Shipping: Panda endeavors to give the best online shopping experience at every step. Shipment is free for orders above Ksh5,000, orders below incur a standard delivery fee of Ksh500 for shipment countrywide**

Orders can also be picked-up free of charge from our Nairobi Branch on Road C.

Please note this excludes certain hard to access areas such as Garissa, Isiolo, Lodwar, Lokichogio, Lamu & Taveta which will incur additional shipping costs as provided by the courier company.

Shipping address: Please ensure your shipping address is accurate to ensure a smooth and swift delivery.

Delivery Time: We will undertake to ship and deliver your order next day in Nairobi, and within 3 working days outside. Please note shipping times are estimates and not guaranteed.

Operating Hours for Pick-Up at our Road C Branch:
Monday to Friday: 8:30 am – 4:00 pm.
Saturday: 8:30 am – 12:30 pm.
Sundays and public holidays – Closed.
Payment: Full payment must be made in advance either via mobile money (M-pesa / Pesapal) or Credit Card.